Publicado por Equipo GNOSS
25/03/2010
Altimeter Group ha publicado The new rules of relationship management, un informe de altísimo nivel sobre los cambios que los social media imponen a las empresas en lo que respecta al CRM e imprescindible para las empresas que no quieran quedarse atrás. El CRM en social media está aquí para quedarse.
Publicado por Pablo Hermoso de Mendoza González
10/01/2010
Plataforma que permite utilizar Twitter de una forma más profesional derivando hacia un uso más al estilo de CRM Social. Ellos dicen de si mismos: "You've got a great brand. You know the social media landscape. And your crack team of Twitterers is connecting with more customers and prospects than ever before. Love is in the air — and you want to keep it there.CoTweet is how business does Twitter. CoTweet allows multiple people to communicate through corporate Twitter accounts and stay in sync while doing so. No dropped balls, no stepping on each other's toes. With CoTweet, you can: * Engage people throughout your company — Share the job of being on duty. Tap the collective wisdom of people across functional areas like marketing, PR and customer service. A...
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